Portable basketball hoop in driveway

Warranty on Portable Hoop

Most basketball hoops prove to be an excellent choice and easy way to get some home practice and fitness in. These long-lasting products are built for many years of use. This is why most basketball hoop manufacturers provide product warranties for their items.

Companies like Spalding, Lifetime, Silverback, and Goalrilla understand that you want their product to last a ‘life time’. But every manufacturer’s warranty is different. Even products from the same manufacturer may have different warranties. Here we will discuss how warranties work for these different brands. Do keep in mind that warranties can sometimes change over time. The information provided here should be used as a Guide only and you need to double check directly with the manufacturer to see if the information you have is accurate and up to date.

Spalding Portable Hoop Warranty

Spalding has two separate warranties. The generic warranty deals with all hardware and framing parts of the system, which are covered for 1 year.

A generic or full warranty is one that covers the entire product and protects the buyer from issues caused by workmanship, etc.

Meanwhile, the glass and acrylic/polycarbonate backboards for their low-end systems have a different warranty that is 5 years long.

On Spalding’s acrylic backboards on their high-end systems, such as the Arena View basketball line, the warranty is 8 years. Some of their backboards have a limited lifetime warranty. But much like other manufacturers, these warranties do not cover damage caused by dunking. These warranties are only good for residential use.

Spalding backboards are covered by a limited warranty for defects in materials and workmanship.

A limited warranty, as the name implies, is limited to just certain parts of the product.

It can also refer to just certain types of defects. The term “limited” can mean virtually anything the retailer decides. It is their job to define what their limited warranty covers.

The duration of these warranties depend on the type of backboard purchased. You should note, that the warranty only applies to the original purchaser and is therefore non-transferable. The warranty only applies to personal use and does not cover institutional or competitive use. Spalding’s warranty is effective from the original retail purchase date.

Here are the types of backboards covered by Spalding basketball warranty claim, and the duration of each warranty.

Glass Backboards for In-Ground Systems: Limited Lifetime warranty

Glass Backboards for Portable Systems: 5-year warranty

Steel-Framed Acrylic Backboards: 5-year warranty

Steel-Framed Polycarbonate Backboards: 5-year warranty

Aluminum-Framed Acrylic Backboards: 5-year warranty

Eco-Composite Backboards: 3-year warranty

Spalding poles, bases, rims, and all the accompanying hardware are covered by a 1-year Limited Warranty for defects in materials and workmanship. During the warranty claim process, you will have to provide photos of the damaged product. Spalding also reserves the right to request the product be returned, although they will provide shipping labels free of charge. When making a warranty claim, proof of purchase is always required.

Spalding

Warranty Period
Covered

Poles/Bases/Rims/Accompanying Hardware

1 year

Eco-Composite Backboards

3 years

Steel-Framed/Aluminum-Framed/Glass Backboards for portable systems

5 years

Acrylic backboard

8 years

Glass backboards for In-Ground Systems

Limited Lifetime

For Spalding Rim & Net replacement only, Spalding Pro Slam Basketball Rim

Spalding Pro Slam Basketball Rim on Amazon
Spalding Arena Slam Rim & Net on Amazon

It can also refer to just certain types of defects. The term “limited” can mean virtually anything the retailer decides. It is their job to define what their limited warranty covers.

There are 3 ways to submit a warranty claim for your Spalding basketball hoop.

1. Visit Spalding.com and click on their ‘Contact Us’ form.  

2. Email Spalding: SpaldingCustomerService@fruit.com

3. Call Spalding:

  • 1(800) 558-5234 (M-F, 8-4:30 CST)

Lifetime Portable Hoop Warranty

Just like Spalding, Lifetime portable basketball hoops are covered by two different types of warranties. Their low-end basketball products are warranted for 5 years. Meanwhile, their high-end goals, such as the Mammoth basketball line, have a lifetime warranty.

Most basketball systems from Lifetime Products have a 5-year limited warranty that covers manufacturing defects. Unlike Spalding, the warranty does not cover breakage of the tempered glass playing surface. When submitting a warranty claim, make sure you have a copy of your dated sales receipt so that you have proof of purchase.

Lifetime usually requests multiple photographs showing the damage to your Lifetime product from various angles. This helps them conduct a proper assessment of your warranty claim. Lifetime requires a minimum of three pictures for basketball system warranty claims: one should be an entire view of the product, another should show the front of the rim, and the last one should include the back-side of the backboard where the rim connects.

Lifetime

Warranty Period
Covered

Low-end Basketball Systems (i.e. Lifetime In-Ground Basketball Hoop 1008 44-inch Polycarbonate Backboard)

5 years

High-end Basketball Systems (i.e. Lifetime Portable Basketball Hoops 90083 50-inch Backboard Goal System)

Limited Lifetime

Breakage of Tempered Glass Playing Surface

Not covered

For replacement of Lifetime Backboard & Rim combo only, Lifetime 73729 48 in. Shatter Proof Backboard Rim Combo

Lifetime 73729 48 in. Shatter Proof Backboard Rim Combo on Amazon
Lifetime 50 in. Steel-Framed Shatterproof Backboard Rim on Amazon

Making a Claim

You need to write a brief description explaining how the damage occurred to the product and include your phone number and complete shipping address. Include the printed photographs as well as a copy of your dated sales receipt, and then mail to the following address:

Lifetime Products, Inc.
Attn: Warranty Claims
P.O. Box 160010
Freeport Center, Bldg. D-11
Clearfield, Utah 84016-0010
USA

You may also send your claim via email. You still have to write your claim summary in the body of the email and attach digital photographs. Also attach the scanned images of your dated sales receipt.

Goaliath Portable Hoop Warranty

Goaliath has two types of warranties available: a 5-year limited warranty and a limited lifetime warranty. Their products fall under either one of those categories. The following basketball hoops from Goaliath have a 5-year limited warranty: the 54" GOTEK, the NXT 54, the 54" PRODIGY, the 60" IGNITE, and the 50" WARRIOR.

 The following portable basketball hoops from Goaliath have a limited lifetime warranty: the GSI, the GSII, the GSIII, the GS72C, the GS54C, the GS60C, the FT54, the FT60, the FT72, the DC72E1, the CV60S, the CV72S, the CV72, the CV60, and the CV54.

Goaliath

Warranty Period
Covered

54" GOTEK/NXT 54/54" PRODIGY/60" IGNITE/50" WARRIOR

5 years

GSI, the GSII, the GSIII, the GS72C, the GS54C, the GS60C, the FT54, the FT60, the FT72, the DC72E1, the CV60S, the CV72S, the CV72, the CV60, and the CV54.

Limited Lifetime

The warranty covers all structural components of the Goaliath system, as the hoops should be free of defects in workmanship. However, both types of warranties are rendered void if the product has been damaged by accident, unreasonable use, negligence, improper service, or failure to follow instructions provided with the product. Hanging on the rim will also void the warranty. Rims are not warranted for any defects other than workmanship. This means torn back plates, damaged springs, bent rings, damaged eye bolts, and torn or distorted rim supports caused by hanging on the rim are not warranted.

Goaliath

Warranty Period
Covered

Structural Components

(Poles/Bases/Accompanying Hardware)

Covered

Products Damaged by User (i.e. Hanging from the rim, negligence, unreasonable use, etc.)

Not Covered

Rims

Not Covered (Except for Workmanship-Related Defects)

Looking for Rim replacement that fits all Goaliath & Silverback systems, Goalrilla Pro-Style Breakaway Medium Weight Basketball Hoop Flex Rim

Goalrilla Pro-Style Breakaway Medium Weight Basketball Hoop Flex Rim on Amazon

Also keep in mind that labor costs, travel expenses, and any other changes involved in the removal, installation, or replacement of the defective/repaired are the purchaser’s responsibility. When submitting a warranty claim, the basketball hoop must be returned with a copy of proof of purchase

Silverback Portable Hoop Warranty

Silverback is the low-end basketball line of Goalrilla, which is why Silverback systems have the same general coverage as their Goalrilla counterparts. The Silverback systems have a warranty that is good for a 7 year period. These warranties are only good for residential use.

 The Silverback warranty ensures that each product manufactured is free from defects in material and workmanship. However, the warranty is void if the product has been damaged by accident, negligence, improper service, and unreasonable use. Hanging on the rim will also void the warranty

Silverback

Warranty Coverage

Structural Components

(Poles/Bases/Accompanying Hardware)

Covered

Products Damaged by User (i.e. Hanging from the rim, negligence, unreasonable use, etc.)

Not Covered

Rims

Not Covered (Except for Workmanship-Related Defects)

For Lifetime Rim & Net replacement only, Lifetime Slam-It Pro Basketball Rim, 18 Inch

Lifetime Slam-It Pro Basketball Rim, 18 Inch on Amazon

When submitting a warranty claim, the merchandise must be shipped prepaid with a copy of proof of purchase. All labor costs, travel expenses, and any other changes involved in the removal, installation, or replacement of the defective/repaired hoop are the purchaser’s responsibility.

How to Care for your Basketball Hoop

Most warranties only cover workmanship and material defects. Therefore, caring for your portable basketball hoop is the only way to ensure its longevity. If you need a basketball hoop that will last for years, make sure to choose a sturdy, durable one from the get-go. Mistreatment of the basketball hoop will limit the longevity of the hoop, backboard, and pole, no matter how durable the product is.

Routine maintenance can also help a lot with keeping your hoop in good nick. Even the best basketball system will need some attention from time to time. The net should be replaced every 1 to 5 years. The paint will also naturally fade or chip over time, so it’s a good idea to touch up every now and then, using black outdoor spray paint. Rust-Oleum 249061 Painter’s Touch Multi Purpose Spray Paint, 12-Ounce, Black

Rust-Oleum 249061 Painter’s Touch Multi Purpose Spray Paint, 12-Ounce, Black on Amazon

Check nuts and bolts for tightness once per year. If possible, limit your basketball system’s exposure to adverse elements like bad weather, to proactively prolong the life of your hoop and backboard.

Basketball Hoops

Maintenance

Net

Replace every 1 to 5 years

Paint

Repaint Basketball Hoop every 1 or 2 years

Nuts and Bolts

Check for Tightness once a year

How to Keep your Basketball Hoop Warranty Valid

Many companies have a common policy in place that if you hang on the rim of the portable basketball hoop and it gets damaged, the warranty becomes void. Generally speaking, when the damage is caused by the purchaser, the warranty is always void. Warranties only cover workmanship issues and material defects. Most warranties will not cover damage sustained by the basketball hoop over time.

Always make sure that you keep your receipt in a safe place, so if you do have a malfunctioning or damaged basketball hoop, then the receipt along with photos of the product can strengthen your claim.

Where to Get Information for Basketball Hoop Warranty and Repair

Here is where you can get information regarding basketball hoop warranty and repair. Make sure to reach out to the Brand because the rules regarding warranties can sometimes change.

Spalding

Additional and specific warranty questions should be directed to Spalding at:

  • 1 (800) 558-5234

Lifetime

These warranties are only good for residential use. Specific questions about warranty details should be directed to Lifetime Products at:

These warranties are only good for residential use. Specific questions about warranty details should be directed to Lifetime Products at:

  • 1-800-225-3865

Silverback and Goalrilla

Specific warranty questions should be directed to Escalade Sports at:

  • 1-800-467-1421

The information provided here should be used as a Guide only and you need to double check directly with the manufacturer to see if the information you have is accurate and up to date.

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